FAQ'S

❓ What is the status of my order?

Once you place your order, you'll receive a confirmation email with your order details. When your order is shipped, we’ll send you another email with a tracking link.
You can also check your order status by logging into your account and visiting the "Order History" section.

❓ Can I change my order after placing it?

Yes — but only if your order hasn’t been processed for shipping yet.
To request a change, please contact our support team through the Contact Us form or live chat as soon as possible.

❓ Do you accept returns or exchanges?

Yes, we accept returns and exchanges under the following conditions:

  • The item was purchased from our online store

  • The item is unused and in original packaging with all tags intact

  • The return/exchange request is made within 7 days of delivery

To request a return or exchange, contact us via the Contact Us form or live chat. Our support team will assist you shortly.

❓ How do I cancel my order?

Orders can only be canceled within 72 hours of purchase — unless a wrong item was ordered.
Once production/shipping starts, cancellations are no longer possible.

If you wish to cancel, please email us within 72 hours of placing your order. After that, the order will be processed and cannot be reversed. Thank you for understanding.

❓ How do I track my order?

After your order is shipped, you’ll receive an email and a text message with tracking details.
Simply click on the link in the message to view the delivery status in real-time.

❓ Can I change the delivery address after ordering?

If your order hasn’t been shipped yet, we can update your delivery address.
Please contact our support team immediately via the Contact Us form for assistance.

❓ Is it safe to use my credit/debit card on your website?

Absolutely. We use secure third-party payment gateways that are PCI-compliant — the highest standard for secure card transactions.
Your card details are encrypted and processed safely using advanced security protocols.

For any additional questions, feel free to reach out to our support team.