Privacy Policy

This Privacy Policy explains how Toolnova (“we”, “our”, or “the Site”) collects, uses, and discloses your personal information when you visit or make a purchase from our website.

1. Collecting Personal Information

When you visit our Site, we collect certain information about your device, your interaction with the Site, and information needed to process your purchases. We may also collect additional details if you contact us for customer support.

Any data that can be used to identify you personally is referred to as “Personal Information.” Below is a breakdown of the types of personal information we collect and why:

A. Device Information

  • Examples collected: Browser version, IP address, time zone, cookie data, viewed products/pages, search terms, and site interaction details.

  • Purpose: To properly load the website for you and perform analytics to improve your shopping experience.

  • Source: Automatically collected via cookies, log files, web beacons, tags, or pixels.

  • Disclosure: Shared with our platform provider, Shopify, for business operations.

B. Order Information

  • Examples collected: Name, billing address, shipping address, payment details (including credit/debit card info), email address, and phone number.

  • Purpose: To process your orders, handle payments, arrange shipping, provide invoices, confirm your purchase, detect fraud or suspicious activity, and deliver order-related communication or promotions (if opted in).

  • Source: Provided directly by you through forms or live chat.

  • Disclosure: Shared with Shopify, our e-commerce platform provider.

C. Customer Support Information

  • Examples collected: Any personal data you provide while seeking support.

  • Purpose: To respond to your queries and offer support.

  • Source: Collected directly from you.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Manage payments and shipping

  • Provide customer support

  • Improve our store’s functionality and performance

  • Keep you informed about new products, offers, and updates (if subscribed)

3. Cookies

Cookies are small files downloaded to your device when you visit our site. They help remember your preferences (like region or login info) and improve your browsing experience.

We use different types of cookies, including:

  • Essential cookies: For website functionality

  • Performance cookies: To analyze site usage

  • Advertising cookies: To deliver personalized ads

  • Social media/content cookies: To enable sharing and media display

You can manage cookie preferences in your browser settings.

4. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.
Please check this page periodically for the latest updates.

If you have any questions or concerns about our Privacy Policy or how your data is handled, please contact our support team via the Contact Us page.